Here's how the Planned Maintenance Program works:

1. We download your data from your dealership information system.

2. We setup parameters for when to send mailings to your customer base.

3. When a vehicle owner is due for service, we send out a service reminder to alert them service is due in the near future.




4. Now that you have seen some sample letters, click here so that you can see an explanation of the various parts of the letter used to capture the attention of the vehicle owners. Our letters have undergone intense scrutiny with vehicle owners to make them the most effective they can be. Our goal is to get these owners back to your service lane again and again and this shows some of the ways we do:

Click here for details of sample letter

5. When a vehicle owner does not arrive at the service lane, we can send them a reminder post card to try and recapture their service visit. We use a different format here (a postcard instead of a letter) to differentiate this mail piece from the initial mail piece.




6. In addition to our letters and postcards, we also utilize e-mail, telephone calls, and special custom mailings to yield service results with your vehicle owner database. Please click here for e-mail information, click here for telephone call information, and click here for special mail information.