During your initial 30-day period, our support staff is available to assist in installation and configuration via email or telephone. Please email us at Support@FollowUp.com for assistance.
Once purchase is made, it's non-refundable and non-transferable; this includes the purchase of points. Points purchases are non-refundable. You may however cancel your monthly subscription at any time provided you notify us in writing at least 30 days prior to your next subscription renewal date.
In rare instances and only within each 30 days of subscription renewal or initial purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund for that 30-day subscription period. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of accounts and tier levels purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of subscription renewal, you must submit to us an email or letter of destruction of product before we will consider to grant and process the refund. FollowUp.com is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays. It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.